Privacy Policy
Independent Service Disclaimer: Our Repair Service is an independent appliance repair provider specializing in Miele® appliances. We are not affiliated with, authorized by, or endorsed by Miele, LLC. All trademarks, product names, and brand names are the property of their respective owners and are used for identification purposes only.
Your privacy is important to us. At our independent appliance repair service, we follow a few basic principles:
- We collect personal information only when it is needed to provide our services or respond to your request.
- We do not share your personal information with third parties except when required by law, necessary to operate our services, or needed to protect our legal rights.
- We use reasonable security measures to protect the personal data you provide to us.
1. Information We Collect
We collect information you provide directly to us and certain information collected automatically through your use of our website.
1.1 Information You Provide to Us
When you submit a service request or contact form, we may collect the information needed to respond to your inquiry or schedule service, including:
- Identity Data: First name and last name.
- Contact Data: Email address and phone number.
- Location Data: Street address, apartment or unit number, city, state, and ZIP code.
- Service Data: Information about your appliance issue and your preferred appointment date and time.
- Consent: Your confirmation that you agree to our processing of this information.
1.2 Information We Collect Automatically
Like many websites, we collect certain non-personal information automatically through standard website technologies. This may include:
- Google Analytics: We use Google Analytics to better understand how visitors use our website. This may include information such as IP address, browser type, device information, referring pages, and visit date and time.
- Cookies: We use cookies to improve website functionality, remember preferences, and better understand how visitors interact with our website.
2. How We Use Your Information
We use the information we collect for purposes related to providing our appliance repair services, including:
- Scheduling Service: To arrange appointments and coordinate technician visits.
- Customer Communication: To confirm appointments, provide updates, and respond to questions about your service request.
- Website Improvement: To review website usage data and improve site performance, usability, and customer experience.
3. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties.
We may share information when necessary to operate our business, comply with legal obligations, enforce our policies, or protect our rights.
We may also use aggregated, non-personal information for analytics or service improvement purposes.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure.
5. Your Rights
You may request access to the personal information we hold about you or ask us to delete your personal data, subject to applicable law. To make such a request, please contact us using the information below.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: proservice@mielecare.com
Phone: (888) 927-2290